We do not propose to start using WhatsApp to engage with customers. Our solution is relevant for companies with customer-facing teams that are already doing that, and Tuvis simply helps the teams doing it in a much more easy and efficient way while providing visibility into these chats in Salesforce.

For the second part - nothing changes on the customers' side - they’re still chatting with agents over WhatsApp as they used to do before Tuvis.

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