No, at any time the user can turn it off. We keep this option since in some cases the user might have personal chats which shouldn't be synced into Salesforce and also since we do not force our users to do anything.
We understood that the company could receive a notification informing that the functionality is turned off, but is it possible to have this functionality always “on”, without letting the option with the employee to turn it off?
Written by Tuvis Team. Updated over a week ago
Did this answer your question?