1. Log in as a Salesforce user.

  2. Connect to WhatsApp Web.

  3. Select any desired contact.

  4. Click on the Action button on the Panel (𓃑)

  5. Click on Create Activity/Task/Case

  6. On the top of the Agent Panel, select “Case”.

  7. Fill in the required values.

  8. Attach any desired files.

  9. Click on Create

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